Skills

Networking

  • Setup and configuration of LAN and WAN networks

  • Configuration of routers, switches, and wireless access points

  • Basic network troubleshooting and connectivity testing

  • Understanding of IP addressing and network configuration basics

  • Supporting stable and secure network connections

Setup

  • Setup and configuration of Mac and Windows computer systems

  • Installation and updating of business software and applications

  • Configuring user accounts, system settings, and permissions

  • Installing peripherals such as printers, monitors, and external devices

  • Performing system updates and basic maintenance

Installation

  • Basic PC hardware installation and upgrades

  • Installing RAM, storage drives, and peripherals

  • Diagnosing hardware faults and system performance issues

Applications

  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)

  • Experience using Adobe Creative Cloud applications

  • Ability to learn and adapt to new software quickly

  • Basic experience managing files, documents, and digital workflows

  • Familiarity with installing and configuring software applications

Troubleshooting

  • Diagnosing and resolving connectivity issues

  • Troubleshooting hardware and software problems

  • Identifying system issues and applying effective solutions

  • Assisting users with technical problems and system errors

  • Performing basic system checks to maintain computer performance

Operating Systems

  • Familiarity with Windows and macOS environments

  • Performing system updates and maintenance

  • Managing files, folders, and system settings

Customer Service

  • Strong communication with customers from diverse backgrounds

  • Reliable and consistent work ethic

  • Solid product knowledge and ability to assist customers with informed recommendations

  • Ability to quickly understand customer needs and provide effective solutions

  • Maintaining a positive and professional attitude in fast-paced environments

Teamwork

  • Strong collaboration and teamwork skills

  • Adaptability and ability to perform effectively in changing environments

  • Ability to communicate clearly with colleagues and supervisors

  • Supporting team members to achieve shared goals and deadlines

  • Contributing to a positive and productive work environment

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