About

Who is Jaali McNamara

Motivated and reliable individual seeking opportunities in the IT industry to further develop technical skills and gain valuable professional experience. Known for being adaptable, hardworking, and easy to work with in team environments.

Brings a diverse range of experiences along with strong problem-solving abilities, creativity, and excellent interpersonal skills. Committed to delivering high-quality work and contributing positively to any team or organisation.

My Work Experience

IT Support Assistant

ShyNet Solutions

Oct 2020 - Now

Details

Assisted with troubleshooting network connectivity and system performance issues.
Performed routine system updates and security patches.
Supported testing and implementation of new systems prior to deployment.
Provided technical support to ensure reliable day-to-day operations.

Retail Team Leader

Footlocker

Oct 2022 - Nov 2025

Details

Supervised daily store operations to ensure smooth workflow and high performance.
Trained and onboarded new employees on customer service standards and product knowledge.
Addressed customer inquiries and resolved issues to maintain high satisfaction levels.
Conducted staff performance reviews, identifying strengths and development opportunities.
Monitored team productivity and addressed performance concerns proactively.
Processed customer payments using POS systems accurately and efficiently.
Maintained accurate transaction records and adhered to cash-handling procedures.